A privacy policy is a comprehensive document that explains how you intend to use any personal information that you collect through your mobile app or website. These policies are also known as privacy statements or privacy notices. They are legal documents that protect both companies and consumers. As a company, we must provide a clear and detailed explanation of how we handle our customers’ information.

How Information is Collected:  Information will be collected through phones, emails and text messages

Purpose of Data Collection: Purpose of Data Collection The primary purpose of collecting data from customers through email or phone calls is to effectively provide roadside assistance when they require help. This information is crucial for several reasons:

1. Identifying Customer Needs: By collecting data, we can better understand the specific needs and situations of our customers. This allows us to tailor our services to meet their requirements more accurately.

2. Efficient Response: Having accurate customer information enables us to respond quickly and efficiently. When a customer reaches out for assistance, we can access their details immediately, allowing us to dispatch help without delay.

3. Personalized Service: Collecting data allows us to offer a more personalized experience. We can keep records of previous interactions, preferences, and service history, ensuring that our support is relevant and aligned with the customer’s expectations.

4. Improving Services: Data collection helps us analyze patterns and trends in customer requests. This information is invaluable for improving our services, identifying common issues, and implementing solutions that enhance overall customer satisfaction.

5. Communication: Having the correct contact information allows us to keep customers informed about the status of their assistance request, follow up after service, and communicate any important updates or promotions.

6. Safety and Security: Collecting data helps ensure the safety and security of our customers. By knowing their location and situation, we can provide timely assistance, which is critical in emergency scenarios. Overall, the collection of customer data through email and phone calls is essential for delivering efficient, effective, and personalized roadside assistance, ultimately leading to a better customer experience.

Type of Information Collected To provide effective roadside assistance, we collect specific types of customer information which are essential for delivering prompt and accurate service. The following details are gathered: 

1. Phone Number: This allows us to communicate directly with the customer. It is crucial for confirming the request, providing updates on the status of assistance, and ensuring we can reach them if needed.

2. Pick-Up Address: The location where the customer requires assistance is vital for dispatching the nearest service provider. Accurate pick-up information ensures that help arrives quickly and efficiently.

3. Drop-Off Address: Knowing where the customer wants their vehicle taken after assistance is important for planning the logistics of the service. This helps in coordinating the transportation of the vehicle to the desired location.

4. Vehicle Make and Model: Collecting information about the vehicle’s make and model helps our service team understand the type of vehicle they will be working on. This knowledge is important for ensuring that the appropriate tools and equipment are brought to the scene.

5. Issues with the Vehicle: Detailed information about the problems the customer is experiencing with their vehicle allows our team to prepare adequately for the situation. Understanding the specific issues can help in diagnosing the problem more efficiently and providing the right type of assistance.

6. Information Sharing: SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.